Support
Let's make this
less confusing.
Find a quick answer, contact the right person, or tell us what is not working. Clear feedback helps us make POMWELL better.
Common questions
A good place to start.
How do I get started?
Open POMWELL and begin with Let It Out. You can write or speak about the moment as it happened; you do not need to organize it perfectly before you begin.
What happens when I use optional AI features?
Some POMWELL features ask for a choice before they use optional AI processing. The current in-product consent disclosure is the source of truth, and you can revisit that choice in Settings.
How does sharing with a therapist work?
Connected-care sharing is meant to be deliberate. Review what is selected before you share it; a connection alone should not create a passive feed of your private journal.
Can I delete my account or request deletion?
In the app, visit Settings and Account. If you no longer have app access, use the web deletion request path and our support team can help with next steps.
Is POMWELL a replacement for therapy or emergency support?
No. POMWELL is wellness support for reflection and self-awareness; it is not diagnosis, treatment, or emergency care.
Need urgent help?
POMWELL is not emergency support. If you or someone else may be in immediate danger, contact local emergency services or a crisis resource now.